System glitch affects Woolworth

Angry Woolworths customers say they have had money withdrawn from their accounts because of a computer system glitch that has re-processed six-month-old transactions.

Key points

  • Woolworths says payment service provider Cuscal are to blame for error
  • Number of affected customers is unknown
  • Customers concerned about security of their bank details

"We have received confirmation from Cuscal, one of our payment processors that service credit unions and other financial institutions, that due to an error in their IT Environment, a limited number of Woolworths customers may have received incorrect transactions," the company said in a statement. ... more

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